Returns & Guarantees
CUSTOMER CARE
We want you to feel confident choosing a VILANI ring. If something isn't quite right, we're here to help make the next steps as straightforward as possible.
- ✓ Complimentary UK Delivery
- ✓ 30-Day Returns
- ✓ 90-Day Fit Guarantee
- ✓ 12-Month Manufacturing Warranty
30-Day Returns
You may return eligible items within 30 days of receiving your order, provided they are returned in their original condition, with all original packaging and accessories.
Items returned under our voluntary 30-day returns policy must be unworn.
To arrange a return, contact houseofvilani@outlook.com with your order number. We'll explain the next steps and provide the relevant return instructions.
Unless your item is faulty or supplied in error, return shipping costs are the customer's responsibility, subject to applicable consumer rights.
90-Day Fit Guarantee
Finding the right ring size online isn't always easy. That's why we offer a 90-Day Fit Guarantee.
If your ring isn't the right size, contact us within 90 days of delivery and we'll help arrange an exchange for another size, subject to availability and the applicable conditions.
The ring must be returned in excellent condition with its original packaging. Please contact us before sending it back so we can guide you through the process.
Refunds
Once your return has been received and inspected, we'll notify you by email.
Approved refunds will be processed to your original payment method within five working days of approval. Your bank or card provider may require additional time for the refund to appear in your account.
Something Not Right?
If your order arrives damaged or faulty, or you've received the wrong item, please contact us at houseofvilani@outlook.com as soon as possible.
We'll review the issue and help arrange an appropriate resolution, which may include a replacement, exchange or refund. Where applicable, we'll cover the return postage.
Returning Your Order
Unless an item is faulty or supplied in error, customers are responsible for return shipping costs, subject to applicable consumer rights.
We recommend using a tracked delivery service and keeping your proof of postage. This helps you track your return and provides evidence that it was sent.
Need a Hand?
Questions about your order, a return or finding the right fit? We're here to help.