Shipping & Delivery Policy

At VILANI, we believe a considered piece deserves a considered process. Our rings are made to order, allowing each piece to be prepared especially for your purchase.

We aim to make every part of your experience clear and reassuring, from placing your order to receiving your ring. UK delivery is complimentary on every order, and tracking information will be provided when your parcel is dispatched.

Made to Order

Each VILANI ring is made to order rather than taken from ready-made stock. Please allow 21–28 days from placing your order for delivery.

This timeframe allows for the preparation of your ring and its journey to you. We understand that you’ll be looking forward to receiving your order, and we appreciate your patience while your piece is prepared.

Delivery times are estimates rather than guaranteed dates. Occasionally, unforeseen production or transit delays may affect the expected timeframe. If we become aware of a significant delay affecting your order, we’ll keep you informed.

United Kingdom Delivery

Complimentary Standard Delivery

• Cost: Free on all UK orders
• Estimated delivery: Within 21–28 days of placing your order
• Tracking: Provided once your parcel has been dispatched

There are no standard UK delivery charges to pay at checkout.

Order Processing & Dispatch

As our rings are made to order, they do not follow a same-day dispatch schedule. Your order first goes through the preparation process before being dispatched for delivery.

Once your parcel has been dispatched, you’ll receive a confirmation email with your tracking information, allowing you to follow its progress.

Please note that the 21–28-day estimate covers the overall period from placing your order to delivery, not an additional period after dispatch.

Order Tracking

We’ll email you your tracking details when your parcel is dispatched. You can use these details to follow your delivery as it progresses.

Tracking updates may not appear immediately after dispatch, as courier systems can take time to register a parcel. If your tracking information hasn’t updated for an extended period, please contact us and we’ll be happy to look into it.

International Delivery

We’re currently focused on serving customers within the United Kingdom. International shipping may be introduced in the future.

If you’re interested in placing an order from outside the UK, please contact us at houseofvilani@outlook.com before ordering.

Delivery Information

Please check that your delivery address is correct and complete before placing your order. If you notice an error after ordering, contact us as soon as possible so we can advise whether it can still be corrected.

Once a parcel has been dispatched, changes to the delivery address may no longer be possible.

If a delivery issue arises because of incorrect or incomplete address details, we’ll work with you to establish the available options. Additional delivery charges may apply if a parcel needs to be resent.

Delayed, Lost or Damaged Parcels

Although we work to keep the delivery process as smooth as possible, occasional delays or delivery issues can occur.

If your order has not arrived within the estimated 21–28-day timeframe, your tracking information suggests a problem, or your parcel arrives damaged, please contact us at houseofvilani@outlook.com.

We’ll review the situation, investigate with the relevant delivery provider where necessary, and explain the next steps. Where appropriate, we’ll work with you to arrange a suitable resolution in line with our policies and your legal rights.

Questions About Your Order?

We’re here to help. If you have any questions about your order, its progress or delivery, please get in touch.

Email: houseofvilani@outlook.com

Thank you for choosing VILANI. We appreciate your patience and trust, and look forward to your ring becoming part of your everyday style.