Shipping policy

✓ Complimentary UK Delivery
✓ Same-Day Dispatch Before 2pm (Mon–Fri)
✓ Fully Tracked Delivery
✓ Dedicated Customer Support

Complimentary UK Delivery

Every VILANI order is carefully prepared, inspected and packaged to ensure it arrives in perfect condition.

Once your order has been dispatched, you’ll receive a confirmation email containing your tracking information.

Order Processing

Orders placed before 2:00pm (Monday–Friday) are typically dispatched the same working day.

Orders placed after 2:00pm, on weekends or public holidays will be dispatched on the next working day.

During new collection launches or busy periods, dispatch times may be slightly longer. Should this happen, we’ll keep you informed.

United Kingdom Delivery

Complimentary Standard Delivery

  • Free on all UK orders
  • Royal Mail Tracked 48
  • Estimated delivery: 2–4 working days

Express Delivery

  • £5.95
  • Royal Mail Tracked 24
  • Estimated delivery: 1–2 working days

Delivery estimates begin once your order has been dispatched and may occasionally vary due to circumstances beyond our control.

International Delivery

We’re currently focused on serving customers within the United Kingdom.

International shipping will be introduced in the near future. If you’re interested in placing an order from outside the UK, please contact us at houseofvilani@outlook.com.

Order Tracking

As soon as your order leaves our studio, you’ll receive an email containing your tracking details so you can follow your parcel every step of the way.

Delivery Information

Please ensure your shipping address is correct before completing your order.

VILANI cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete address information.

If a parcel is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply before the order can be resent.

Lost or Damaged Parcels

If your parcel arrives damaged or you believe it has been lost in transit, please contact us as soon as possible at houseofvilani@outlook.com.

We’ll work directly with the courier to investigate the issue and, where appropriate, arrange a replacement or refund as quickly as possible.

Questions?

If you have any questions regarding your order, delivery or shipping, we’re always happy to help.

Email: houseofvilani@outlook.com